Return & Refund Policy
Return & Refund Policy – Elegance Hive
Overview
At Elegance Hive, we value customer satisfaction. Our return and refund policy is valid for 30 days from the date of purchase. If 30 days have passed since your purchase, we are unable to offer a full refund or exchange.
Eligibility for Returns
To be eligible for a return:
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The item must be unused and in the same condition as received
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The item must be in its original packaging
A receipt or proof of purchase is required to complete your return.
Please do not send your purchase back to the manufacturer.
Non-Returnable Items
Certain goods are exempt from being returned, including:
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Perishable goods (food, flowers, newspapers, or magazines)
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Intimate or sanitary products
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Hazardous materials
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Flammable liquids or gases
Additional non-returnable items include:
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Gift cards
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Downloadable software products
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Certain health and personal care items
Partial Refunds
Partial refunds may be granted in the following situations:
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Items showing obvious signs of use
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Opened media products (CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records)
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Items not in original condition, damaged, or missing parts not due to our error
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Items returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will notify you via email that we have received the returned item. You will also be informed whether your refund is approved or rejected.
If approved, your refund will be processed and automatically applied to your original method of payment within a certain number of business days.
Late or Missing Refunds
If you have not received your refund:
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Please check your bank account again
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Contact your credit card provider, as processing times may vary
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Contact your bank for further assistance
If you have completed all of these steps and still have not received your refund, please contact us at info@elegancehive.online.
Sale Items
Only regular-priced items are eligible for refunds. Sale items are non-refundable.
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please contact us at info@elegancehive.online.
The physical return address will be provided upon approval of your return or exchange request.
Gifts
If an item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the returned item once it is received.
If the item was not marked as a gift, or the order was shipped to the gift giver first, the refund will be issued to the original purchaser.
Return Shipping
To initiate a return, please contact us at info@elegancehive.online.
The physical return address will be shared once your return or refund request is approved.
You are responsible for paying your own return shipping costs. Shipping costs are non-refundable, and if a refund is approved, the cost of return shipping will be deducted from your refund.
For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. Elegance Hive does not guarantee receipt of returned items.
Need Help?
If you have any questions regarding returns or refunds, please contact us at
📧 info@elegancehive.online